Support

Help with Bout IQ — and a real person on the other end of it.

Email us

Anything at all — a bug, a question, a gym setup, or something the app got wrong.

We answer every email, usually the same day.

Getting started

Download Bout IQ, create an account, and you are logging in under a minute. If your gym uses Bout IQ, ask your coach for the gym code — six characters — and enter it when you sign up. That links you to the gym so your coach can see your training and book your sessions.

Training on your own is fine too. Sign up without a code and everything works the same, minus the coach.

I joined the wrong gym, or I want to leave

Ask your coach to remove you, or email us. Either way your training goes with you — every session, weigh-in and run you have logged stays on your account. Your log is yours, not the gym's.

Heart-rate straps and watches

Bluetooth chest straps connect directly for live heart-rate zones during a session — start a session, tap the heart-rate panel and pick your strap.

Apple Watch, WHOOP, Garmin and Oura feed in through Apple Health instead. Turn that on in Settings, and make sure Bout IQ is allowed in iPhone Settings → Privacy & Security → Health. A chest strap is the more accurate of the two for live work, and the app tells you which device a reading came from.

Subscriptions and billing

Logging is free forever — every session, your full history, GPS runs, the round timer, weigh-ins and manual food logging. Paid plans add the intelligence on top: live zones, readiness, trends, the weight-cut planner and the AI.

Individual subscriptions are billed by Apple through your Apple ID. To change or cancel, open iPhone Settings → your name → Subscriptions. Cancelling stops the renewal and you keep what you have paid for until the end of the period. We cannot cancel an Apple subscription for you, and refunds are handled by Apple at reportaproblem.apple.com.

Gym plans are billed separately at apex-corner.com and cover a whole roster. Email us and we will set your gym up with you.

Something looks wrong in my numbers

Tell us — with a screenshot if you can. Getting a figure wrong is worse than not showing it, so we treat it as a bug, not a quibble. If the app disagrees with your watch, say which watch: they measure differently, and knowing which device is which is usually the whole answer.

Deleting your account

Email issues@apex-corner.com from the address you signed up with and we will delete your account and everything in it. If you would like a copy of your training history first, ask and we will send it.